While the goal for most casino players is the same, there is more to the experience than simply walking away from the table with more chips in hand than when you arrived.
There is the entertainment value of your trip to a casino. Yes, you want to win, but doesn’t that make the experience all the more satisfying if you have a good time in the process? And on that rare occasion when you end up having a losing night at the tables, wouldn’t you come away feeling much better from the night if the table you were at offered good conversation and laughs?
The only person who can be a catalyst for an enjoyable casino experience is the dealer. The croupier is the straw that stirs the drink. There’s more to it than just tossing the cards your way or spinning the roulette wheel.
With that in mind, we decided to ask a few veteran instructors some of the key points they try to instill in their students. So the next time you’re at the casino and you find a dealer who has the following 10 attributes, make yourself comfortable because you really have no reason to go anywhere for a while. You are ready for a fun night – win or lose.
ten . Knowledge of the rules
“Knowing and understanding the rules of the game you’re playing is obviously very important,” says Henry Brown, executive director of Casinos Wild, a Michigan-based dealer school. “Everything should be second nature. You don’t want dealers who aren’t sure of themselves.”
“If the dealer doesn’t know the rules, it can ruin the integrity of the game,” adds Rick Levin, director of games at the Crescent School of Gaming in Mississippi. “It’s a matter of basic fundamentals.”
9. Keep the game moving
“It’s crucial,” says John Foster, director of education at the Professional Dealers School in New Jersey. “You have to be sharp and keep the game under control and you have to keep the game going without unnecessary stoppages. But at the same time you don’t want to rush or rush the players. You have to strike the right balance.”
8. Mechanical skills
“We try to teach the dealer to draw the cards tight and smooth,” says Foster. “You can’t raise cards too high or someone at the table might see something that might give them an unfair advantage.”
“Dealing the cards is an art form,” adds Levin. “You want dealers to put their own body language and their own personality into it. That’s what makes every dealer unique, but it’s also probably the hardest thing to teach.”
7. Be consistent
“If a dealer uses a certain style, the player will get used to that style,” says Levin. “Once the player gets used to that style, you can’t change it. As I said before, every dealer has their own technique. Players like familiarity and by being consistent you help the player to feel comfortable.”
“We always remind dealers that their appearance is important and they want to have good posture,” says Foster. “Another thing to remember is that the dealer should never point at a player – he should always use an open hand – and he should never stare at the player. It’s just a simple courtesy.”
5. Know when to help a player
“It’s perfectly fine for the dealer to help out a player when they seem to need it,” Foster says. “But the dealer is not there to play the player’s hand. All casinos have different philosophies on this, but the general rule is to help when help is needed, but don’t disrupt the flow of the game. because you are helping a player at the table more often than you should.”
“Sometimes the player doesn’t always act appropriately and for the sake of the other players and the casino itself, the dealer needs to know how to handle this type of player,” Brown explains. “The dealer is almost like a referee. They’re there to make the game easier, but they don’t want to be part of the action. They need to know when it’s time to call someone on the ground for help. ”
3. Payment management
“The dealer is responsible for reading the table correctly so that he knows who won the pot and/or how much the winner should be paid,” Brown explains. “They shouldn’t have to glance at a paytable every time they make a payout. They should know how to reward the winner and when it’s necessary to split a pot.”
“Cashing in or cashing in on someone in-game also needs to be done in a timely manner,” adds Levin. “Serious players hate dead action at the table.”
2. Call a good match
“The dealer needs to be able to read the action at the table and clearly announce it to everyone playing,” Foster explains. “This is particularly important in baccarat. In poker, you have to announce the amount someone is betting or raising and you have to do it without too much hesitation. Players don’t always keep their full attention on what’s happening at the table. So it’s a good way to keep them informed.”
1. Interact with players
“Like it or not, we’re in the hospitality and entertainment business, so it’s important to be personable and engaging,” Levin says. “There was a time when it wasn’t that important to the casino because there were only a few places in the whole country where you could actually go and gamble – Nevada and Atlantic City. But now we have gambling in the 40s states. The player has a choice of where they want to play, so it is important to ensure that the player is having a good time. We teach our dealers to always smile, to have a good disposition and a good personality. That’s one of the most important attributes for a dealer.”
“When a player comes to the table, the dealer really has to do whatever they can to accommodate them,” says Foster. “They should learn the names of the players, ask them where they are from and have a conversation with them if that is what the player is looking for. You would be surprised how often a casino customer walks into a casino and looks for a certain dealer.. A dealer can build loyalty. It’s good for everyone involved – from the dealer to the player to the casino. It makes it a win-win for everyone.