Mychart Ssm Health Monroe Wi (2024)

FAQs

Why can't I get into MyChart? ›

If you try to log in unsuccessfully too many times, you might be locked out of the account. In this case, you won't be able to reset your password yourself. For help resetting passwords and regaining access to your account, please reach out to your healthcare organization's MyChart support desk.

Use your SSM Health MyChart account to book appointments, message your care team, view lab results, and more. SSM Health MyChart gives patients personalized and secure access to their digital health records.

Note: MyChart is an Epic branded name. Your organization may use a different name for their patient portal. Access the application on your personal device. Carefully review the app's terms and conditions.

Most likely, you have tried to access your MyChart account 5 times in a row using the wrong password. If you do this, for security purposes, your account is disabled. If your account becomes disabled, you should call 740-454-5008.

A physician is entitled to deny you access to certain parts of your medical record, including personal notes and observations; information provided by another party that the doctor agreed to keep confidential; information relating to the treatment of a minor; information the provider believes may cause substantial harm ...

If you have an e-mail address on file then your MyChart Username will be sent to your e-mail account. If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact Customer Support at 1-833-395-2035 to help you regain access to your MyChart account.

Your Information in One Place. If you've been seen at more than one healthcare organization, you likely have multiple health records. MyChart lets you pull all of your medical records together and view them in one place. We call this Happy Together.

What do I need to do if I receive an Invalid Personal Information error? This error can occur when your personal information does not match what is currently listed in your medical record. If you receive this error, use the Contact Us link located in the error message to notify MyChart support.

How can I get imaging results, like X-rays or ultrasounds? Often, your imaging results will be uploaded to MyChart so you can access them online. Log in to MyChart, then navigate to “Test Results” under the “Health” tab.

Why do people use MyChart? ›

MyChart gives you access to your health information and a direct connection to your care team, with tools to help you actively participate in your care.

Epic software for hospitals automates many routine tasks like patient scheduling, e-prescriptions, and referral management. This allows caregivers to save time and focus on providing direct patient care using hospital Epic.

Test results in MyChart

In line with California law, some radiology, pathology and genetic test results won't be available in MyChart until five days after they're finalized. These time frames allow your care provider to review results before they're posted.

If you forgot both your username and password, start with the username first. You will be prompted to answer some security questions to verify your identity so you can recover your username or password. If you still need help, contact your healthcare organization's MyChart support.

Multiple members of your care team may view MyChart messages in order to get an appropriate and efficient response; this may include nurses or advance practice clinicians other than your primary care provider (PCP).

If you have an e-mail address on file then your MyChart Username will be sent to your e-mail account. If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact your MyChart help desk at 614-366-6975 to help you regain access to your MyChart account.

If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart. Use the links below to learn how to disable extensions and add-ons in some of the most popular web browsers.

MyChart works best on up to date browsers such as Microsoft Edge, Mozilla Firefox, Safari and Google Chrome. You can download several of these browsers for free.